Openings

Job Title: Service Project Engineer

Primary Objective: 

The Service Project Engineer is responsible for integrating and aligning service requirements within product development and continuing engineering. This position is the primary liaison to R&D, New Product Development and Manufacturing Engineering. This individual works closely with the Field and Technical Service Managers to align service and repair strategies and processes.  This position is responsible for providing engineering support within the service department to Customer Support, Field Service and In House Technical Service.  The Service Project Engineer implements business processes to improve the department’s efficiency, profitability, and customer satisfaction initiatives as aligned with the company’s goals and objectives.

Essential Job Functions: 

Liaison between Service and Engineering.  Provide and integrate service requirements into New Product Development and Manufacturing Engineering. Coordinate with project engineering during various design phases. Guide serviceability during design process, design/configure service tool/equipment/remote service and diagnostics requirements, establish preventive maintenance requirements, methods and logics.

Support the integration of new products (injector and other) into technical service; transfer product knowledge (electro-mechanic, software, IT and connectivity as required) from New Product Development.

Liaison with Technical Service and Field Service Managers to develop, validate and implement business and service/repair processes to improve the department’s efficiency and profitability and to meet customer satisfaction initiatives.  Develop and embed consistency within the repair strategies for all injector products.

Validate and support service and repair related processes and components. Establish, maintain and upgrade as required test procedure and test fixture requirements for service

Review and update as required current service equipment; work with Engineering to fabricate and support service kits, tools and diagnostics for new products (injectors and other) for in house and field repair activities.

Act as liaison to R&D, Engineering, and Manufacturing with respect to Service activities pertaining to component obsolescence, compatibility, product failures and retrofit (software, hardware, or safety related); work with Technical Service (Service Engineer and Technical Service Manager) to implement.

Provide failure investigation and root cause determination for current product in the field.

Provide call escalation support as required for Customer Support. Provide product engineering support for Field and Technical Service; visit customer accounts with the FSAS and work on the service floor to support corrective actions and repair initiatives.

Support the Technical Trainer in training initiatives as required.

Knowledge And Education:

Four year Bachelor of Science degree in Mechanical, Electronic or Biomedical Engineering.

Minimum of 5 years electro-mechanical devices background, troubleshooting, analyzing and formulating solutions.

Skills And Abilities:

Strong interpersonal, communication and team skills. Project management, self motivated/directed, works with a sense of urgency.

Analytical and problem solving skills, organizational and data analysis skills.Computer experience – proficient in data systems, MS Office, Word, Excel and PowerPoint. Knowledge/experience with Quality System Standards – ISO, FDA and GMP.

Travel to customer and distributor sites will be required; ~10% - 20% expected.